Customer Support from Debitek is available from our Sales Department, Project Management Department, and Customer Service Department. The department required depends on your area of need.

The Debitek Sales staff consists of Regional Sales Managers, as well as specialized Sales Managers. If you are a new customer or an existing customer with a new installation in mind, the Sales staff will assist you with selection of the appropriate types and quantities of equipment to suit your needs. Simply telephone Debitek at (423) 894-6177 or email at sales@debitek.com and ask that a salesperson contact you. With a brief description of your needs and the location of the potential installation, the appropriate member of our staff will contact you.

The Debitek Customer Service Department staff is available to answer technical questions Monday through Friday from 8:00 am - 5:00 pm EST (423) 894-6177. In order to properly serve you in the swiftest manner, please have available at the time of your call your customer number, the product part number, serial number, date of purchase, and as detailed description of the problem as possible. In addition to technical support, the Customer Service Department staff will assist you in placing orders by providing the correct Debitek part number for your particular equipment configuration.

The Debitek Project Managment Department staff is responsible for development and refinement of software and hardware. If you have particular needs requiring a solution that is not currently available, you will be referred to our Project Managment staff for assessment and solution development.